Shipping policy
Thank you for shopping with Fitlane. We are committed to providing a smooth, reliable, and enjoyable shopping experience. Please read our shipping policy below for details about order processing, delivery timeframes, and shipping procedures.
Shipping Locations This shipping policy applies to orders shipped within Germany.
Shipping Cost We offer free shipping on all orders within Germany. No minimum purchase is required.
Order Processing & Handling Time All orders are processed and dispatched within 1–3 business days from the date of purchase. Orders are processed Monday through Friday, excluding weekends and public holidays.
Order Cut-Off Time Orders placed before 3:00 PM CET/CEST (local time in Germany) will begin processing on the same business day. Orders placed after 3:00 PM will begin processing on the next business day.
Transit Time Once your order has been shipped, delivery typically takes 5–7 business days, depending on your location. Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.
Delivery Partner We partner with DHL to provide secure and reliable delivery across Germany.
Delivery Confirmation & Order Tracking Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Tracking information may take up to 24 hours to become active after shipment.
Item Not Received If you have not received your order within the expected delivery timeframe, please contact us at: Email: info@fitlane.shop Phone: +49 (Your Germany phone number here)
We will review your order status and work with our shipping department and delivery partner to provide an update as soon as possible.
Undelivered or Returned Packages If a package is returned to us due to non-collection, refusal, or an incorrect/incomplete shipping address provided at checkout, additional shipping and handling charges may apply for re-delivery. Please ensure that your shipping address is accurate before completing your order.
Lost Packages If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with DHL. Carrier investigations may take several business days to complete. If the package is confirmed as lost, we will offer one of the following options:
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A replacement, subject to stock availability
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A full refund
Delivery Delays While we aim to deliver all orders within the stated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:
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Severe weather conditions
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Transportation disruptions
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Carrier delays
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High seasonal demand (e.g., Christmas period)
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Security or logistical delays
If a significant delay occurs, we will make every reasonable effort to keep you informed.
Changes to Shipping Address If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes may only be possible before the order has been dispatched. Once an order has shipped, we may not be able to modify the delivery address.
Incorrect Shipping Address If an order is returned to us because of an incorrect or incomplete address provided at checkout, the customer may be responsible for any additional shipping costs required for re-delivery.
Order Changes If you need to modify your order, please contact us within 2 hours of placing your order. After 2 hours, we may not be able to make changes because the order may already be processing.
Contact Us For any shipping-related questions, please contact us:Fitlane (Your Germany office address here) Email: info@fitlane.shop