FAQS

1. What products does Fitlane sell?

Fitlane offers a stylish collection of Homecoming Dresses, Evening Dresses, Formal Dresses, and Purple Prom Dresses for special occasions.

2. Where is Fitlane located?

Our store address is:

Fitlane
645 E Shaw Ave
Fresno, CA 93710
United States

3. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States. No minimum purchase is required.

4. Where do you ship?

Currently, we ship orders within the United States only.

5. How long does order processing take?

Orders are processed and dispatched within 1–3 business days after purchase.

6. How long does delivery take?

After your order has shipped, delivery typically takes 5–7 business days, depending on your location.

7. Which shipping carrier do you use?

We use UPS for reliable and secure delivery across the United States.

8. Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking information may take up to 24 hours to become active.

9. Can I change my order after placing it?

If you need to modify your order, please contact us within 2 hours of placing your order. After 2 hours, we may not be able to make changes because your order may already be processing.

10. Can I change my shipping address?

Please contact us as soon as possible if you need to change your shipping address. Address changes may only be possible before your order has been dispatched.

11. What is your return policy?

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

12. What items are eligible for return?

To be eligible for a return, the item must be unworn, unused, in its original condition, with tags attached, in the original packaging, and include proof of purchase.

13. Are sale items returnable?

Unfortunately, sale items and gift cards are not eligible for return.

14. How do I start a return?

To start a return, please contact us at:

Email: info@fitlane.shop
Phone: +1 5592241591

Please do not send items back without contacting us first. Returns sent without prior approval will not be accepted.

15. Where should returns be sent?

Approved returns should be sent to:

Fitlane
645 E Shaw Ave
Fresno, CA 93710
United States

16. When will I receive my refund?

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

17. What should I do if I receive a damaged or wrong item?

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at info@fitlane.shop so we can review the issue and make it right.