Refund policy

At Fitlane, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. (※ Please note: According to the Act on the Consumer Protection in Electronic Commerce, etc. in South Korea, the standard period for withdrawal of an offer due to a simple change of mind is 7 days from the receipt of goods. Fitlane extends this period to 30 days for your convenience.)

Return Eligibility

To qualify for a return, the item must be:

  • Unworn, unused, and in its original condition

  • With all original tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

Items that do not meet these conditions may not be accepted for return.

How to Request a Return

To begin a return, please contact our support team first:

  • Email: info@fitlane.shop

Once your return request is reviewed and approved, we will provide return instructions and a return shipping label.

Returns must be sent to: (※ If you have a return center in South Korea, please enter that address here. If you do not, you should use the US address below, but please explicitly state that international shipping costs and potential customs duties for the return will be the customer's responsibility.)

Warning: Please do not send items back without contacting us first. Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us immediately at info@fitlane.shop so we can review the issue and provide a suitable solution. (In these cases, Fitlane will bear the return shipping costs.)

Non-Returnable Items

The following items are not eligible for return:

  • Sale items

  • Gift cards

  • Custom, personalized, or special-order products

  • Items that have been worn, used, altered, washed, or damaged after delivery

For questions about a specific item, please contact us before starting a return.

Exchanges

The fastest way to receive a replacement item is to return the original item first. Once your return is accepted, you may place a new order for the item you want.

Refunds

After we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@fitlane.shop.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Fitlane